aq555 Privacy Policy

1 Information We Collect

When creating an account and using services at aq555, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only those aged 21 or above may use the service)
• Email address
• National ID or passport number (applicable for identity verification)
• Current address and country

1.2 Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Transaction history and balance information

1.3 Technical and Usage Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login date, time, and location
• Information about which parts of the site you visited, how long you stayed, and which games you played
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Collection

aq555 uses your information only for the following legitimate purposes:

• Account management: For registration, login, password recovery, and account security.
• Identity verification: To confirm age and prevent fraud.
• Processing financial transactions: To complete deposit and withdrawal requests.
• Service improvement: To analyse your usage patterns and further improve the gaming experience.
• Customer support: To resolve your issues via live chat or email.
• Security assurance: To detect suspicious activity and keep accounts secure.
• Bonus and promotional communications: To inform you of offers and updates if you have consented to communications.
• Legal compliance: To comply with applicable laws and regulations.

3 Cookies Policy

The aq555 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of our site and your experience.

3.1 Cookies We Use

• Essential cookies: Required for the basic operation of the site, such as session management and maintaining login status.
• Functional cookies: To remember your preferences, such as language settings and other personal site preferences.
• Analytics cookies: To collect information about site usage in order to improve the quality of our services.
• Security cookies: To prevent fraud and unauthorised access.

You can disable cookies at any time by changing your browser settings. However, doing so may cause some features of the site to not work properly.

4 Sharing Information with Third Parties

aq555 never sells your personal information or discloses it to third parties for commercial purposes without permission. However, information may be shared in the following cases:

• Payment processors: Payment gateways such as bKash, Nagad, Rocket, and Upay will receive the information necessary to complete transactions.
• Technology service providers: Companies providing server hosting, cybersecurity, and data analytics services, who operate under strict confidentiality agreements.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, or others may receive the technical information necessary to deliver the gaming experience.
• Law enforcement agencies: When required by court order, government directive, or lawful legal process.
• Fraud prevention: Necessary information may be shared with anti-money laundering (AML) and fraud detection services.

5 Data Protection and Security

aq555 follows industry-standard technologies and processes to protect your information:

• SSL encryption: Our site uses SSL (Secure Sockets Layer) technology, which encrypts all information between your browser and our servers.
• Two-factor authentication (2FA): Two-factor authentication is available as an additional security layer for your account.
• Secure database: Your information is stored in a secure and encrypted database.
• Regular security audits: Regular security assessments are conducted to identify vulnerabilities in our systems.
• Staff training: Our staff are trained on data privacy policies and procedures.
• Access controls: Only authorised staff may access your information.

100% security on the internet cannot be guaranteed, but aq555 always strives to maintain the highest security standards.

6 Data Retention Period

aq555 retains your personal information only for as long as it is necessary for the relevant purpose:

• Active accounts: Information is retained for the entire duration that your account remains active.
• Inactive accounts: Even after an account is closed or becomes inactive, information may be retained for a defined period for legal and financial record-keeping purposes.
• Legal requirements: Certain transaction records may be required by applicable law to be retained for an extended period.